PANEL DISCUSSION: Frictionless by Design: When Customer Experience Enables Abuse
23 Jun 2026
- Insight into how customer-friendly policies (flexible returns, goodwill credits, promo incentives, instant credit, fast onboarding) are increasingly becoming the attack surface.
- Where is the tipping point between growth optimization and enabling repeat exploitation?
- Strategies for segmenting customers and applying proportional controls without damaging lifetime value or brand trust.
