FLS NOVEMBER 2025

13:45 - 14:15

• Given the diverse regulatory landscape across EU member states, what are the primary challenges in harmonising approaches to detect and prevent synthetic identity fraud, and how might cross-border collaboration be strengthened?
• Beyond technology, what role do customer education and public-private partnerships play in building a more resilient European ecosystem against synthetic identity fraud, especially considering the increasing sophistication of AI-driven attacks?
• Looking ahead to the next 3-5 years, what emerging trends or technologies do you anticipate will significantly impact the fight against synthetic identity fraud in the European market, and how should organisations prepare?

10:10-10:40 I 10:40-11:10 I 11:10-11:40

• Beyond compliance, what innovative measures are European organisations using to enhance fraud prevention during the crucial phase of onboarding and for authentication?
• How do you actively balance effective fraud defences and seamless user experience? What are the key metrics to keep in check?
• How are European fraud and security teams adapting their defences and intelligence strategies to counter AI-powered fake account creation, social engineering and sophisticated ATO attacks?

• How are advanced scams introducing new types of attacks, making existing attack types more dangerous, and automating large-scale attacks at low cost, leading to challenges in scale, speed, and accuracy?
• What is the financial impact of scams on both consumers and the European banking system? What are the moral, social, and legal responsibilities of banks to refund consumers who have been manipulated into transferring money to fraudsters?
• Considering that a significant percentage of victims do not report scams and that organised scam operations function on a global scale, what immediate and proactive measures are essential for effective detection and real-time intervention to prevent financial losses?

• Breaking barriers and rising into senior fraud and risk leadership roles
• Building influence and credibility across complex organisations
• Developing strategic pathways for career advancement
• Creating powerful peer networks to support and sustain women in the field

• How can financial institutions and merchants effectively operationalise AI models to move beyond theoretical benefits and achieve tangible improvements in fraud detection rates and payment security?
• What are the primary challenges in integrating AI-driven fraud orchestration solutions into existing legacy systems and workflows, and what strategies can mitigate these complexities?
• Beyond the technology, what organisational and talent considerations are crucial for successfully adopting and managing advanced AI models in payment and fraud prevention teams?

11:15-11:45 I 11:45-12:15 I 12:15-12:45

• How are European financial institutions balancing real-time payments with robust fraud prevention, especially for APP fraud and money mule networks, and what role will AI play by late 2026?
• As generative AI weaponised deepfakes and social engineering scams, what ethical and technological frameworks must European financial institutions implement to leverage AI effectively in their defence, ensuring transparency and protecting customer privacy under evolving data protection regulations?
• By late 2026, how can European banks and financial institutions move beyond fragmented fraud and AML defences to adopt a unified, AI-native financial crime prevention platform, providing holistic identity intelligence across the entire customer journey?

14:40-15:10 I 15:10-15:40 I 15:40-16:10

• Recognise human risk factors - understand how vulnerabilities can be exploited
• Build resilience through deterrence - strengthen the culture and reduce insider risks
• Balance trust and control - implement appropriate protections for the organization without undermining employee confidence

• Discover how Decision Manager uses AI to automate fraud detection and streamline payment acceptance.
• Learn why focusing on approving good customers can boost revenue and customer satisfaction.
• Understand how merchants can tailor fraud strategies to their unique business needs.

• Why Now? With fraud rising, AI creating new threats, and governments rolling out eIDs, the need for change is no longer optional. It’s inevitable.
• The Challenges? Fragmented eID standards, cultural adoption hurdles, and regulatory enforcement put compliance and fraud teams under intense pressure
• The Opportunity? What if one connection could turn eID chaos into trust, compliance, and smoother user experiences?