Mark is Head of Ongoing Know your Customer (OKYC) within Business and Commercial Banking at Lloyds Banking Group. As part of his role at Lloyds, Mark is leading the implementation of Lloyd's digital customer self-service proposition. In previous roles, Mark has also overseen a customer data strategy, an onboarding rules engine and is driving the use of AI within Onboarding and OKYC. Mark has over 20 years' experience working in Financial Services, 15 of which has been within client due diligence and client Onboarding. He has experience working at some of the major global financial institutions including HSBC, JP Morgan, Citi and Deutsche Bank.