I am a specialist in online fraud and intelligence at the National Retail Crime Alliance, with a core focus on the rising threat of online claims. I work across the retail, courier, and banking sectors to identify emerging fraud patterns, strengthen data sharing models, disrupt organised criminal networks, and combat first party fraud, returns abuse, and fraudulent claims. I am dedicated to helping retailers, courier partners, and banks collaborate more effectively, recover losses through civil recovery, and close the cross channel gaps that fraudsters exploit.